The Challenge
Programmed is responsible for delivering the Victorian School Building Authority (VSBA) Makesafe Contract, which provides emergency maintenance services for state schools across Victoria. Programmed needed a reliable, highly responsive tree services provider to manage storm clean-ups, tree removals, and safety assessments across a vast service area as part of this critical contract.
The challenge lies in the scale and urgency of the work. Storm events often cause significant damage, requiring immediate response to ensure school grounds remain safe and operational. The contract came with stringent key performance indicators (KPIs) for response times and safety compliance, making it essential for Programmed to partner with a vendor that could consistently deliver under pressure.
A trusted partnership
Arborcraft has been Programmed’s primary tree services provider for the Makesafe Contract since 2018, offering expertise in emergency response and risk mitigation.
Statewide coverage:
Over time, Arborcraft expanded its serviceable area, now covering the majority of Victoria, to ensure schools in both metro and regional areas receive timely support.
Investment in technology:
By continuously upgrading equipment and adopting innovative solutions, Arborcraft has enhanced the safety and efficiency of its services.
Proactive community support:
Beyond emergency response, Arborcraft has contributed to local school communities by repurposing removed trees into mulch for school gardens, adding long-term value to the partnership.
Unmatched reliability:
Unlike other vendors that work with Programmed on a project basis, Arborcraft is the only provider with an ongoing contract, a testament to their consistency and performance.
Exceptional results
Arborcraft’s dedication to safety, efficiency, and rapid response has made a tangible impact. Highlights include:
- Winner of Programmed’s Vendor of the Quarter Award (2022), ranking first among 500 vendors across Victoria, New South Wales, and Tasmania.
- Rapid storm response capabilities, ensuring minimal disruption to school operations.
- Stringent KPI compliance, meeting and exceeding attendance and safety benchmarks.
- Long-term partnership, reinforcing Arborcraft’s reputation as a trusted emergency services provider.
With a track record of reliability and excellence, Arborcraft continues to play an integral role in maintaining safe learning environments across Victoria’s state schools. Their commitment to service and community impact sets them apart as a leader in emergency tree management.
